At Loserz, your satisfaction is our priority. If you're not happy with your purchase, you can return or exchange your item within 7 days of receiving it, subject to the conditions below:
Conditions for Return or Exchange
- Applicable Only for Specific Issues: Returns or exchanges will be accepted only in cases of size issues, damaged or defective products, wrong items delivered, or manufacturing defects, provided the product is unused, unwashed, and returned in its original condition with tags intact.
- No Returns on Sale Items: Items purchased during sales or promotional offers are not eligible for return or exchange.
- Review Product Descriptions Carefully: Customers are advised to thoroughly review the product description before placing an order to ensure it meets their expectations.
- No Acceptance of Damaged Returns: Products that are returned in a damaged condition will not be accepted.
How to Initiate a Return or Exchange
Simply visit our Return & Exchange page on our website and follow the instructions to submit your request.
Return & Exchange Process
- For Exchanges: Once you initiate the return process, we will simultaneously place a new order for your exchange. Only one time exchange is allowed per order.
- For Returns: Upon verification of the returned item, we will issue a refund to your original payment method.
Refund Timelines
Refunds will be processed within 3-5 business days after the return is approved.
₹100 will be deducted as return charges if the customer wishes to return the order.
₹80 will be deducted as cancellation charges if the customer wishes to cancel the prepaid order.
Please note that COD charges are not refundable.
For any questions, feel free to contact us:
Email: crew@loserz.in
Phone: +91 78797 55063
Thank you for choosing Loserz!